Technology Troubleshooting


Problems with Technology? -Who Do You Call?Top of Page

 
Johnston Help Desk 
Onsite Desktop Support–Hardware and Software Issues
 
 

George Paquette -Technology Director

ASPEN:
Support Services
Programming and Integration
Imports
Exports
Report Writing
Configuration
Advanced Queries and Filters
RICAST Testing

 

Paul Bzowski-Network Administrator

Desktop Support
Infrastructure
Network Filtering/Security
Wireless Access
Copy Machines
Print Center
Paper Cut 
Chromecasters, AppleTVs
Smartboards, TVs
Elmos
Solar Winds
Aruba
Net Scan Inventory Support

Brandon Carvahlo-HP Qualified/Technician

Chromebooks/MacAirs In-House Repairs 
Tech Inventory
Administrator Console Chromebook

 

Karen Acciardo-Data Manager

Student and Parent Portal
Elementary Scheduling
Demographics
TCS Data
Attendance and Discipline
RIDE - State Reporting and EDC

Linda Bock-Technology/Business

ASPEN -
Create User Names/Passwords
User Rights
User Password Issues
Report Card Issues - Elementary Only
SASID Distributions
Calendar Updates
Technology Purchase Orders

GOOGLE EMAILS
Create/ Staff Emails and Passwords
Groups/Listservs
 

SPECIAL EDUCATION- Janet Griffith
 IEP Issues
Special Education Setups

 

Denise Grande- Barnes and Winsor Hill - Desktop Support
Address, Coordinate answers to your hardware, software, and other technology issues

Curriculum Integration:
Google Classroom/Atlas Rubicon/Blended Learning

Edmund R. Pistocco IIIExtension 2712
Technology Project Manager
Assessment/Device Management K-12
Google platform
Aspen: Gradebook support
Atlas
RICAS
RINGSA
ThinkCentral
Technology Support
Device Inventory control
Computer distribution/collection
Technology orders
GoGuardian
Securly
District technology set up
Collaboration with tech vendors
Pearson OnLine Social Studies

 
Gloria DiLucia-Middle School Library Media Specialist

Stacy Landi -Secondary Technology Integration Specialist (HS)

Deb Ramm-Instructional Technology Coordinator - Lighthouse Classroom
Elementary Schools

ECC/Barnes (K) -Grace Schroeder 

Think Central
 Angela Brasil
Julie Zarrella- Asst. Superintendent
Denise Grande - Go Math (Barnes and Thornton)

STAR ASSESSMENTS-Registration/Support
Julie Zarrella
Ed Pistocco
Helena Dlugon

EEM (Replacing EPSS)
Angela Brasil- Angela will manage the principal's caseloads. Questions should be forwarded to her.
The following can help if needed:
Dr. DiLullo
George Paquette
Jill Souza
Stacy Landi - HS
Ed Pistocco - MS
Deb Ramm - Elementary
Grace Schroeder - Kindergarten (ECC and Barnes)
 

 

Tools to Check Your LAN, WAN, Computer and WebsitesTop of Page

  • Take a speed test of your computer here....speedtest.oshean.org
  • What's wrong with that web site?......Type in Google Search Is It Down or Just Me   
  • Looking for a computer IP Address?...Who is
 

Tech Notes and Help DeskTop of Page

 
 
downloads, technology tips, and news from the IT department


online helpdesk form - the most efficient way log a request for technology assistance.
 

technology department only

 

Google Docs, Pages, etc. An Alternative to MicrosoftTop of Page

Having trouble with Google Docs? Not sure how to convert your Microsoft Word document to Google Docs? Here are a few helpful links to get you all on the right track.
 

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